We're here to help.
Questions about an order, a return, sizing or a product? Our customer care team is happy to help — we typically reply within 24 hours.
Customer Care
support@valorianshop.store
For orders, returns, exchanges, sizing and product questions.
Response Time
We reply to every message within 24 hours on business days. Most order questions are resolved the same day.
Support Hours
Monday – Friday9:00 – 18:00
Saturday10:00 – 16:00
SundayClosed
Hours shown in Eastern Time (ET).
Press & Partnerships
Before you write
For media enquiries and collaborations, email press@valorianshop.store.
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