Customer Service

Returns

We want you to love every piece. Enjoy free returns within 30 days of delivery.

30-Day Window

Return requests must be initiated within 30 days of delivery

Original Packaging

Items must have original tags and packaging with SKU label

Fast Refunds

Processed within 5–7 business days of receipt

Process

How to Return

1. Request a Return

Email us at returns@valorianshop.store within 30 days of delivery with your order number and the item details.

2. Pack & Ship

Pack unworn items in their original packaging with the SKU label, ensuring all original tags are attached. Ship the package back within 14 days of your return confirmation — keep your receipt, as we reimburse the return shipping with your refund.

3. Get Your Refund

Once we receive and inspect your return, we'll process your refund within 5–7 business days to your original payment method. You'll receive a confirmation email.

Eligibility

What Can Be Returned

Items in original condition — unworn, unwashed, with all tags attached
Return requested within 30 days of the delivery date
Items in original packaging with SKU label intact
Defective items, or items that don't match their description or specifications — regardless of condition or time

Final sale items (marked clearly at checkout)
Swimwear and lingerie (for hygiene reasons)
Items showing signs of wear, washing, alteration, or damage
Items without original tags or original packaging with SKU label
Return requests initiated after 30 days of delivery
Opened beauty products or fragrances

Exchanges

Exchange Policy

We do not accept exchanges of any kind. If you need a different size or item, please return the original item for a refund and place a new order. This ensures you get the correct item before it sells out.

Return shipping is on us — pay the carrier at drop-off and we'll reimburse the cost together with your refund. Once we receive and process your return, your refund will be issued to your original payment method within 5–7 business days.

Refunds

Refund Policy

Refunds are issued to the original payment method used at checkout. Once your return is received and inspected, please allow 5–7 business days for the refund to appear. Processing times may vary depending on your bank or card issuer.

We reimburse your return shipping on every eligible return. Original (outbound) shipping charges are also refunded when the return is the result of a VALORIAN error — a wrong, defective, or not-as-described item. Returns that do not meet our criteria (outside the 30-day window, missing original tags or packaging, or showing signs of wear) may be refused and sent back to you.

If you paid using store credit or a gift card, your refund will be credited back to your VALORIAN account.

Questions

Frequently Asked

I received a damaged or wrong item — what do I do?

We sincerely apologize! Please email returns@valorianshop.store within 30 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you — including return shipping.

Can I return an item bought on sale?

Sale items that are not marked "Final Sale" may be returned under our standard 30-day policy. Items marked Final Sale at checkout are not eligible for return or store credit. Final sale status is displayed prominently on the product page and at checkout.

How long does it take to process my return?

Once we receive your package, please allow 5–7 business days for inspection and for your refund to be issued to your original payment method. You'll receive an email confirmation once the refund is processed. Bank processing times may add an additional 2–5 business days before the funds appear in your account.

Do I need the original packaging to make a return?

Yes — items must be returned in their original packaging with the SKU label, and all original tags must be attached. Returns that arrive without original packaging or tags may be refused and sent back to you.

How do I get my return shipping cost back?

Returns are free. Ship your package back with any tracked carrier, keep the receipt, and we'll reimburse the return shipping cost together with your refund to your original payment method. We recommend a tracked method, as we cannot be responsible for packages lost in transit. We currently ship and accept returns within the United States and its territories only.

Shipping Info Contact Support

We reply within 24 hours, Monday–Friday.